01
Knowledge is scattered
Important information is spread across SharePoint sites, folders, PDFs, Word documents and internal pages.
Example AI Solution
Knowledge Assistant for Your Business
Help staff find reliable answers across company documents, policies, procedures and internal knowledge — without hunting through folders, intranets or long PDFs.
Connected Knowledge
One place to ask. Answers grounded in your own content.
Most organisations already have the answers their teams need — they are simply scattered across SharePoint, policy documents, procedures, manuals, project files and internal guidance.
A knowledge assistant provides a conversational way to search that information. Staff ask a question in plain English and receive a concise answer supported by the documents the organisation already trusts.
Knowledge Assistant
Ask your business knowledge
AI
HR Policies
SharePoint Online
Operations Procedures
SharePoint Online
IT & Security Guides
SharePoint Online
AI
SecureIT Knowledge Agent
Answers from approved internal sources
Prompt
“What is our process for approving a supplier invoice over $10,000?”
Answer
Invoices over $10,000 require department manager approval and Finance review before payment is released.
Finance Policy.pdf
AP Procedure.docx
02
Staff lose time searching
People often ask colleagues, repeat searches or rely on memory because finding the right document takes too long.
03
Answers need trust
A useful assistant should ground responses in approved company content and show users where the answer came from.
AI
How it works
Secure, grounded and permission-aware
1
Connect approved sources
SharePoint libraries, policy folders, procedure documents and other controlled internal knowledge.
2
Retrieve the relevant content
When a user asks a question, the assistant finds the sections most relevant to that request.
3
Answer with references
The user receives a clear answer with source references, making it easier to validate and follow up.
The Solution
A practical assistant built around your information
The goal is not to create another generic chatbot. It is to give staff a faster, easier way to work with the information your organisation already maintains.
The assistant can be designed around the teams, document sets and workflows that matter most — from HR and finance through to IT support, operations, compliance and onboarding.
Faster answers
Reduce time spent searching folders, opening documents and asking colleagues.
Grounded responses
Answers are based on the sources you choose, with references back to the underlying content.
Permission aware
Designed so users only retrieve information they are authorised to access.
Easy to extend
Start with one knowledge area, then connect more teams and sources as value becomes clear.
Where It Helps
Useful wherever staff repeatedly ask the same internal questions
HR & People
Leave rules, benefits, onboarding, internal policies and manager guidance.
IT Support
Standard fixes, security procedures, setup guides and service information.
Operations
Procedures, SOPs, safety guidance, checklists and operational reference material.
Finance & Compliance
Approval rules, purchasing guidance, governance requirements and policy questions.
Could your staff benefit from faster access to internal knowledge?
We can help identify the right content, choose a focused first use case and build a secure knowledge assistant around the way your organisation already works.
Book a Discovery Session